What's new at Eventgroove?
We’re constantly releasing new features, improving our platform, and adding new products. Some of this happens “behind the scenes” and there’s not much we can show you. But here is a running list of new things we’ve released that you can check out for yourself!
Required Guest Info
We’ve added a new capability to our Guest Info feature which is the ability to require the information prior to checkout. If your organization struggles to get guests to provide their information before the event, this will be a great option for you. We recommend using this feature with care, to avoid checkout fatigue for your guests.
Video Embed for Event Info
Event hosts can now embed video and animated gifs in their event info and sponsors tabs when setting up their events.
Image-Based Reserved Seating Selection
Ticket buyers can now select a seating section by clicking/tapping on the venue seating image, if the host has elected to use this option. This is an optional feature–buyers will still be able to select sections using dropdown or buttons as before.
Automated Sales Tax
Dealing with sales tax is about as unfun as it gets, and until now event hosts have had to calculate, collect, and remit their own tax. Now, Eventgroove is taking care of that for you.
Create a New Venue Outside of an Event
Admin users can now create a new venue individually (for any user within their organization), without having to tie it to a specific event. This is especially useful for organizations who have a lot of venues, and want to compartmentalize their workflow.
Dashboard Sales Total
On the event dashboard Sales Totals page, we’ve updated the way information is presented to better break out bundle sales from individual tickets.
CSV Downloads
Site admins can now download Service Fees and the list of Admins for their site. You can access this report from the Site Reports page in the left menu.
Default Bundle Description
If an event host leaves a bundle description blank, we now automatically create a description to include the contents of the bundle. The host can still add their own description for the bundle, or remove the default description if they choose.
Discount Code Limit
Allow hosts managing discount codes for events to set a limit on the lifetime number of tickets a buyer may acquire using the code.
Duplicate Ticket Warning
If a ticket buyer adds an individual ticket to their cart, and also a bundle that contains the same ticket type, we now show a warning that they have duplicate tickets in their cart.
Ticket Calculator Improvements
A number of improvements have been made to our calculator tool to make it more useful for hosts as they are pricing their tickets:
- When legally mandated, the calculator will automatically calculate processing and service fees to be paid by the seller.
- When the host will cover both fees, the calculator allows them to choose a “bottom-up” mode, where they enter the total revenue they want to collect for 1 ticket, and the tool will calculate the list ticket price required to generate that revenue after subtracting the fees the host is absorbing.
- Note: The formula for bottom-up pricing is based on a single ticket. Except for Ducks Unlimited (where the Processing Fee is always $0.00), the revenue per ticket will change since part of the Stripe Fee (usually $0.30) is calculated per transaction, and not per ticket.
- This calculator is accessible from the payments tab of the event setup wizard.
Sponsors Tab
There is a new field that allows event hosts to show a “Sponsors” tab on the event page. This is something that will mostly be used for larger events, so if the field is left blank, the sponsors tab is not displayed.
Performance Description
We have added an optional description field for each performance. This performance description shows up on the event page at the top of the performance, just above the available tickets.
California “All-In” Pricing
Due to California’s las SB-478, all events in California now include all ticket fees in the up-front price listed on the ticket purchasing page.
Guest Ticket Email
When sending an email to an invited guest, give them a link to edit the guest information for the ticket(s) assigned to them from an order. The email to the guest will not include a PDF – only the ticket information in the email.
Cross-Event Analytics
We now support cross-event analytics, available to Site Admins via the left menu in Site Info & Reports > Google Analytics. By specifying a date range over which to report the analytics, and then selecting one of more events, the user may then generate reports and download data in the four familiar categories.
Improvements to Banquet Seating
- When assigning tables/teams from the Unassigned Tickets list, never mix specific assignments (made manually) with Best-Available assignment (made automatically). The ASSIGN button will apply only to the manual assignments if there are any. If no manual assignments were made, the button will assign all unassigned tickets to Best Available.
- Provide more info in the UI as to how many assignments were made automatically using the Best-Available option
- Allow the user to undo all Best-Available assignments, returning those guests/tickets to the Unassigned pool.
Ticket Type Filtering in Reports
- Only the selected ticket types will be contained in the report.
- Rather than using the order ID to sequence the output, the performance date and ticket type name will be used to sequence the report, so all sales of similar types will be grouped together.