What's new at Eventgroove?

We’re constantly releasing new features, improving our platform, and adding new products. Some of this happens “behind the scenes” and there’s not much we can show you. But here is a running list of new things we’ve released that you can check out for yourself!

Required Guest Info

We’ve added a new capability to our Guest Info feature which is the ability to require the information prior to checkout. If your organization struggles to get guests to provide their information before the event, this will be a great option for you. We recommend using this feature with care, to avoid checkout fatigue for your guests.

Video Embed for Event Info

Event hosts can now embed video and animated gifs in their event info and sponsors tabs when setting up their events.

Image-Based Reserved Seating Selection

Ticket buyers can now select a seating section by clicking/tapping on the venue seating image, if the host has elected to use this option. This is an optional feature–buyers will still be able to select sections using dropdown or buttons as before.

Automated Sales Tax

Dealing with sales tax is about as unfun as it gets, and until now event hosts have had to calculate, collect, and remit their own tax. Now, Eventgroove is taking care of that for you.

Create a New Venue Outside of an Event

Admin users can now create a new venue individually (for any user within their organization), without having to tie it to a specific event. This is especially useful for organizations who have a lot of venues, and want to compartmentalize their workflow.

Dashboard Sales Total

On the event dashboard Sales Totals page, we’ve updated the way information is presented to better break out bundle sales from individual tickets.

CSV Downloads

Site admins can now download Service Fees and the list of Admins for their site. You can access this report from the Site Reports page in the left menu.

Default Bundle Description

If an event host leaves a bundle description blank, we now automatically create a description to include the contents of the bundle. The host can still add their own description for the bundle, or remove the default description if they choose.

Discount Code Limit

Allow hosts managing discount codes for events to set a limit on the lifetime number of tickets a buyer may acquire using the code.

Duplicate Ticket Warning

If a ticket buyer adds an individual ticket to their cart, and also a bundle that contains the same ticket type, we now show a warning that they have duplicate tickets in their cart.

Ticket Calculator Improvements

A number of improvements have been made to our calculator tool to make it more useful for hosts as they are pricing their tickets:

When legally mandated, the calculator will automatically calculate processing and service fees to be paid by the seller.
When the host will cover both fees, the calculator allows them to choose a “bottom-up” mode, where they enter the total revenue they want to collect for 1 ticket, and the tool will calculate the list ticket price required to generate that revenue after subtracting the fees the host is absorbing.
- Note: The formula for bottom-up pricing is based on a single ticket. Except for Ducks Unlimited (where the Processing Fee is always $0.00), the revenue per ticket will change since part of the Stripe Fee (usually $0.30) is calculated per transaction, and not per ticket.
This calculator is accessible from the payments tab of the event setup wizard.

Sponsors Tab

There is a new field that allows event hosts to show a “Sponsors” tab on the event page. This is something that will mostly be used for larger events, so if the field is left blank, the sponsors tab is not displayed.

Performance Description

We have added an optional description field for each performance. This performance description shows up on the event page at the top of the performance, just above the available tickets.

California “All-In” Pricing

Due to California’s las SB-478, all events in California now include all ticket fees in the up-front price listed on the ticket purchasing page.

Guest Ticket Email

When sending an email to an invited guest, give them a link to edit the guest information for the ticket(s) assigned to them from an order. The email to the guest will not include a PDF – only the ticket information in the email.

Cross-Event Analytics

We now support cross-event analytics, available to Site Admins via the left menu in Site Info & Reports > Google Analytics. By specifying a date range over which to report the analytics, and then selecting one of more events, the user may then generate reports and download data in the four familiar categories.

Improvements to Banquet Seating

When assigning tables/teams from the Unassigned Tickets list, never mix specific assignments (made manually) with Best-Available assignment (made automatically). The ASSIGN button will apply only to the manual assignments if there are any. If no manual assignments were made, the button will assign all unassigned tickets to Best Available.
Provide more info in the UI as to how many assignments were made automatically using the Best-Available option
Allow the user to undo all Best-Available assignments, returning those guests/tickets to the Unassigned pool.

Ticket Type Filtering in Reports

The new filtering option will appear in the dashboard for all events that have sold two or more ticket types. First the user must indicate (via a check box) if they want to select specific ticket types for the CSV report. Upon checking that option, the user may select one or more ticket types that have been sold for the event. This will result in two changes to the CSV report file:

Only the selected ticket types will be contained in the report.
Rather than using the order ID to sequence the output, the performance date and ticket type name will be used to sequence the report, so all sales of similar types will be grouped together.

Guest Info in Order Confirmation Email

When formatting a confirmation email, some tickets may include Guest Information. For those that have it, also list the data entered for the ticket, along with the basic ticket info. This may also apply to other formats that are intended to be equivalents, such as the mobile ticket display.

Redesigned Events I’m Attending Page

We added ticket barcodes directly to the page, in addition to improving the mobile experience.

Update to Multi-User Permissions

When creating a new account via Multi-User access, there is now a checkbox to indicate that the user will be restricted so as to prevent them from creating any events on their own.

Bulk Upload VIP Badges

Users can now upload a batch of VIPs as a CSV file. Once uploaded, the entire batch of VIP badges may be printed in one shot.

Custom Fonts for Title

Admin users of a site can now update the H1 and H2 fonts for their site, which appear in the main site banner.

Site-Wide Discounts Report

On the Site Reports page, there is a new link for Other Reports: Discount Usage. Authorized admins may select start and end dates and see which discounts (both site-wide and event-specific) were used during that interval. These reports may be viewed online or downloaded as CSV files.

Checkout Redesign

Our checkout page has been redesigned to implement a stepped process, to accomodate more complex events.