No hidden fees. No setup costs. No hassle.
Service FeeThere’s a small service fee of 2.0% + $0.50 per ticket. Most event organizers choose to add the service fee to the ticket price so buyers pay slightly more for the convenience of purchasing online with no cost to you. The service fee is per ticket sold, so if you don’t sell any event tickets or have a free event, you won’t be charged.
Fee CapWe cap service fees at $9.90, so no matter your ticket price, we will never charge more than $9.90 per ticket.
Donations?Eventgroove Events does not charge a service fee for donations, however payment processing fees from Stripe will still apply.
Free event?Free events get free service! If you’re not charging your event attendees, we won’t charge you, either. You won’t have to set up a payment account or enter any financial or credit card details.
Frequently asked questions
Who pays the ticketing fees?
You, the organizer, can pay the processing and service fees, or you can add them to the price of the ticket for your attendees to pay. We don’t charge a service fee for free ($0) tickets.
When will ticketing fees be collected?
All service and credit card processing fees are collected at the time of the transaction, so there is no extra work for you.
When do I get paid?
Funds will appear in your bank account after each transaction. Stripe typically transfers the money within a few days.
Can I switch payment accounts?
Yes! If your payment account is under the same processing service, you can switch accounts even after ticket sales have started.
How do I issue refunds?
Issue refunds right from the left-hand menu of your event dashboard.