No hidden fees. No setup costs. No hassle.
Frequently asked questions
Who pays the fees?
You, the organizer, can pay the processing and service fees, or you can add them to the price of the ticket for your buyers to pay. We don’t charge a service fee for free ($0) tickets.
When will fees be collected?
Stripe users: All service and processing fees are collected at the time of transaction, so no extra work for you.
PayPal users: At the end of each month, we’ll calculate our service fee, and send you an invoice. You can pay it by logging into your account and selecting Invoices in the left navigation. PayPal collects their processing fee at the time of transaction.
When do I get paid?
Funds will appear in your bank account after each transaction. PayPal transfers the funds shortly after the transaction, Stripe transfers the funds within a few days.
Can I change payment processors?
Once you’ve started selling tickets, you won’t be able to change your payment processor. So make sure you’re getting paid to the right account before you publish!
Can I switch payment accounts?
Yes! If your payment account is under the same processing service, you can switch accounts even after ticket sales have started.
How do I issue refunds?
Stripe users: Issue refunds right from the left menu of your event dashboard.
PayPal users: To refund a ticket purchase, you’ll need to log into your payment processor account (you can’t refund within Eventgroove). If you refund an entire transaction, the changes will automatically be reflected in your Eventgroove account. However, if you only refund part of a transaction (i.e. 1 out of 3 tickets), you will need to manually update that information in your Eventgroove account.