Can I get my money back?
You may request the refund of your Contribution(s) to a Campaign by contacting the Campaign’s Administrator(s). All such refunds are handled under the Campaign or Administrator’s refund policy.
If you are unable to reach the Campaign Administrator(s), you may contact Eventgroove Fundraising to request assistance. Eventgroove Fundraising may attempt to resolve the issue but has no obligation to provide refunds or become involved with any dispute between an Administrator and Contributor.
When are contributions not eligible for a refund?
Contributors may not be eligible for a refund when they have received an Item(s) in exchange for their Contribution and the Item is not eligible for return under the Campaign or Administrator’s refund policy. For example, entries into a raffle are not eligible for a refund if the refund request was made after the winner(s) are drawn or the Campaign end.
I’m eligible for a refund. How do I request one?
You may contact a Campaign Administrator to request a refund by using the “Contact Organizer” button on the Campaign page you Contributed to. Refunds will be issued per the terms of the Campaign or an Administrator’s refund policy.
I’m not eligible for a refund but I want one. What do I do?
If you are not eligible for a refund under the terms of this Refund Policy, you should contact the Campaign Administrator to inquire whether they are able to provide you a refund. Eventgroove Fundraising is not responsible for refunds outside of our Refund Policy, and you should work directly with the Campaign Administrator to resolve the refund request and method of refund.
What happens if I canceled the credit card I used to make my original contribution?
Your refund will still be sent back to the issuer of your original credit card and the bank will determine the best method of remitting the balance to you. The issuing bank will determine how to get the funds to you, so it is best to contact them directly.
I haven’t seen the refund credited to my credit card, what should I do?
If you processed a refund through the Campaign Administrator and have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact them.
If you processed a refund through Eventgroove Fundraising and have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact us at firstname.lastname@example.org.
I’m an Administrator. Can I refund Contributors when they ask?
Yes, as long as the refund conforms to your Campaign and payment provider policies.