Help Center

Discover key features and how to use them

How to bundle tickets

Use our ticket bundling feature to group different tickets together in a single purchasable item. This can be handy if you want to offer a full weekend pass for multiple days, a family pass that includes adult and child ticket types, a festival pass that includes...

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Promote Your Event: Share Event

Sharing your event is the best way to increase ticket sales. You will find many ways to promote and share your event on the Share page of your event dashboard. You can find it by selecting your event, and then selecting 'Share Event' in the left menu. Your event page...

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Events near me

Find events near where you live, or near a particular zip code. From events.eventgroove.com, select the link on the right for 'events near me'.The system will automatically detect your location, and display events within a 50 mile radius. You can modify the search...

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Add event to calendar

Your event attendees will be able to add your event directly to their calendar after they purchase tickets.Guests will purchase tickets to your event as they normally would. After they've completed their purchase, they will see a link on the confirmation page that...

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My Events (Event Dashboard)

The My Events Section will take you to a menu showing all the events you have created on Eventgroove. If you do not see an event you have created try to change the visibility to Show All. This will show both hidden and visible events. Using the Sort by menu you will...

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Livestream From Your Event Page

Embed a livestream on an event page Providing a virtual option to attend your event is a great way to maximize your earning potential and reach a larger audience. Stream your event directly from your event page when you embed a livestream on the event page. It's easy...

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Setting Unlock Codes For Restricted Tickets

What it does A number of event hosts have asked for restricted ticket types for their events. Also called "early-bird" tickets and "tickets with unlock codes". These are tickets that will remain invisible to ticket buyers unless they present a special code when...

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    Welcome to the Eventgroove Events Partner Release Notes page. Here you will find all new feature releases for your Event Center site. If you have had custom feature releases, they will be emailed to you directly. If you have any questions, please reach...

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Eventgroove Events Partner Release Notes

These release notes are for Eventgroove partners with Private Label (P-L) My Event Center sites. These updates apply to My Event Center updates and changes. Contact your dedicated Customer Support team member or Customer Success Manager for feature release walkthroughs.

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How to create a hybrid event

Enter event details in the first tab as you normally would. Then, at the top of the venue tab, select ‘Hybrid Event’.  Select or create your in-person venue (Primary Venue), which will be a physical address.On the same tab, select ‘Edit Secondary Venue’ and enter the...

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How to capture guest info during check-in

So, you've discovered our guest info feature that allows you to request additional information from guests before they arrive at your event - awesome! But, you notice some guests are still showing up who haven't filled out the information you requested...despite the...

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Events Frequently Asked Questions

Eventgroove is an online service that lets event organizers enter event details. It then automatically creates a web page that lists the event and enables online ticket sales and promotion.Eventgroove is an online service that lets event organizers enter event...

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