Eventgroove makes it easy to resend or to change the email address for ticket purchasers.
Resend Ticket Confirmation Email
The process for re-sending a confirmation email is the same regardless of the fulfillment option you select (will call or digital delivery). Log in to your Eventgroove account and navigate to your event dashboard. From you event dashboard you will see a toolbar on the left side of the page. In the toolbar under “Reports” select “Orders.”
You can search for the specific order by entering the performance name, ticket type, order reference number, buyer name or email. For best search results, fill in as many fields as possible. In the orders table select the refund icon to view each individual ticket purchase for a specific order.
From the popup, simply select the tickets to be refunded, and click ‘Refund’. The ticket buyer will then receive a new email with their ticket order.
Change an Email Address
To change an email address, follow the same steps as above. However, instead of clicking ‘Refund’ next to the buyer’s name in the table, select the details icon. A second table will appear at the bottom of the page. Click Resend or Resend All, and a screen will pop allowing you to change the email address you are sending the ticket to. Simply enter the changed email address in the Send to email address field.
Related Help Topic:
Orders