Help Center
Discover key features and how to use them
User Groups
As a site admin, you can add users, and organize them into groups. If you don’t have admin access to your site, contact our team. In the left nav, click Site Info, then select the Groups tab, then Manage Groups.Add a name and description for your group, and decide...
Event analytics
Utilize Google Analytics to inform your online marketing decisions, and attribute sales to affiliate sources.Google Analytics is automatically built into your event–no setup required. To view analytics, navigate to your event dashboard, select the event, and choose...
Sell tickets at the door
Accept ticket sales right up until your event starts by processing sales at the door.In the event wizard on the payments tab, you will see an option to accept credit cards, cash, or both for at-the-door sales. At your event, if a guest asks to purchase a ticket at the...
How to bundle tickets
Use our ticket bundling feature to group different tickets together in a single purchasable item. This can be handy if you want to offer a full weekend pass for multiple days, a family pass that includes adult and child ticket types, a festival pass that includes...
Promote your event: share event
Sharing your event is the best way to increase ticket sales. You will find many ways to promote and share your event on the Share page of your event dashboard. You can find it by selecting your event, and then selecting 'Share Event' in the left menu.You can choose to...
How to find events near me
Find events near where you live, or near a particular zip code.From events.eventgroove.com, select the search button.In the Events Near Me dropdown, select Find. The system will automatically detect your location, and display events within a 50 mile radius.You can...
Add event to calendar
Your event attendees will be able to add your event directly to their calendar after they purchase tickets.Guests will purchase tickets to your event as they normally would.After they've completed their purchase, they will see a link on the confirmation page that will...
My Events (Event Dashboard)
The My Events Section will take you to a menu that displays all the events you have created on Eventgroove. If you do not see an event you have created, try to change the visibility to Show All. This will show both hidden and visible events. Using the Sort by Menu you...
Livestream from your event page
Embed a livestream on an event page Providing a virtual option to attend your event maximizes your earning potential and helps you reach a larger audience. Stream your event directly from your event page by embedding a livestream. It's easy and can be done in a few...
Setting unlock codes for restricted tickets
What it does Several event hosts have asked for restricted ticket types for their events. Restricted tickets are also known as "early-bird" tickets or "tickets with unlock codes." Restricted tickets will remain invisible to ticket buyers unless they present a special...
Eventgroove Events Partner Release Notes
Welcome to the Eventgroove Events Partner Release Notes page. Here you will find all new feature releases for your Event Center site. If you have had custom feature releases, they will be emailed to you directly. Questions? Reach out to...
How to create a hybrid event
Enter event details in the first tab as you normally would. Then, at the top of the venue tab, select ‘Hybrid Event’. Select or create your in-person venue (Primary Venue), which will be a physical address.On the same tab, select ‘Edit Secondary Venue’ and enter the...