There is a ton of stuff to do on event day. The last thing you want to deal with is training each shift of volunteers on how to check-in guests.

We’ve created multiple entry points and options for checking-in guests to make it quick and simple for everyone on the check-in team.

Guest list

You can access the check-in tool using any device. To access check-in, select Guests & Check-In in the left menu. 

NOTE: You can also access check-in from the Event Apps page.

Select check-in method

You can check-in guests by scanning tickets, or by manually checking a box next to their name on the guest list. Select the option that works best for you in the Check-In Options link.

Easy volunteer access

Are volunteers helping with guest check-in at your event? Grant them easy access to the check-in page by providing a QR code that links directly to the page. To access the check-in app, they’ll need to verify by entering a 4-digit PIN. You can find the QR codes and PIN on the Event Apps page.

Scan method

To check-in guests by scanning ticket QR codes, select the Scan app. Our ticket scanner uses the camera in your device, so you need to tell it which one to use (we recommend the back camera). To check-in guests click the green ‘Start Scanning’ button and point the phone camera at the ticket barcode. The app will ding and light up green when check-in is successful. An error sound and red light will appear if the ticket has already been scanned or if there is another issue accepting the ticket.

TIP: if you’re having trouble with the scanner, you can checkin guests manually by selecting the attendee name.

Manual check-in

To check-in guests manually, select the Guests app. Select the guest you want to check in, and tap the checkbox next to their name.

Try it out!

Click here to download a PDF of sample tickets. Then click the link below on your mobile device to demo our ticket scanner.

Demo check-in scanner→

Stuck? We’re here to help.

Contact our team to set up a time a chat.

Email: support@eventgroove.com

Phone: 888-509-1060

Looking for print products?

X