We’ve created multiple entry points and options for checking-in guests to make it quick and simple for everyone on the check-in team.
NOTE: You can also access check-in from the Event Apps page.
Select check-in method
Easy volunteer access
Mobile device: our ticket scanner uses the camera in your device, so you need to tell it which one to use (we recommend the back camera). To check-in guests, click the green ‘Start Scanning’ button and point the phone camera at the ticket barcode. The app will ding and light up green when check-in is successful. An error sound and red light will appear if the ticket has already been scanned or if there is another issue accepting the ticket.
Scanning device: If you prefer to use a scanning device, select the ‘Use hand-held scanner’ from the Scan app. Make sure your scanner is connected to the device where your Eventgroove Scan app is open, and point the scanning device at the ticket barcode. The same success and error messages will appear as described in the Mobile device section above.
Note: There are many scanning devices available. Based on the one you choose, you can run the Scan app on your phone, tablet, or laptop and connect the scanner via Bluetooth or a USB cable.