Help Center

Discover key features and how to use them

How to check-in attendees to your event

There is a ton of stuff to do on event day. The last thing you want to deal with is training each shift of volunteers on how to check-in guests. We've created multiple entry points and options for checking-in guests to make it quick and simple for everyone on the...

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Banquet Seating

Banquet Seating offers a new option to event hosts. Events that use this feature require no reserved seating setup, and all tickets are sold as "open" seating. As ticket orders are received, the event host may assign guests to their tables. This is different than...

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Transfer Tickets

Unable to attend an event you purchased tickets to? No problem - follow the steps below to transfer a ticket to a new guest.In the event wizard, in the Tickets section, select the Ticket Transfer option. This will allow guests to transfer their tickets. One option for...

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Stripe Payment Processing FAQs

How do you connect Stripe as your payment processor? We'll walk you through it. You will need to create a Stripe account if you do not already have one. This may be done either within Eventgroove platforms (Events Center and Fundraising) when connecting your payment...

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Connecting with Stripe

Not sure how to set up your Stripe account? Let us walk you through it!NoYesStripe requires the person creating the new Stripe account to have significant control and management of your organization. They will need to provide personal information such as birthdate and...

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List Manager

Market your Eventgroove events to contacts with our list manager! It’s designed to make sending personalized email invitations and direct mail postcards to contacts seamless and easy. Using the list manager, you can upload a CSV file of contacts and group them so that...

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Post-Purchase Questionnaire

Gather additional information from your ticket buyers with a survey. With Eventgroove's post-purchase survey feature, you can survey ticket buyers after they purchase tickets to your event. In the 'Buyer Info' section of the event wizard, enter a link to the survey...

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Guest Info

Collect additional information from ticket buyers at checkout using the Guest Info feature. Additionally, you can gather guest info at the door during check-in.On the ticketing tab, create a new ticket type.At the bottom of the pop-up window, select Advanced...

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Event Reminders via Email

Send an email to all your ticket buyers before your event to remind them of the date, and also bring their tickets to the top of their inbox. A few things to keep in mind:  Reminders may be sent only until the event end date-time Reminders may be sent only for...

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Mobile Tickets

Below is a description of how a ticket buyer can receive mobile tickets to events directly to their phone. To set up mobile ticketing for your event, see our post about connecting your Twillio account. If you enable mobile ticketing for your event, buyers will still...

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How to link your Twilio account

Send text messages to your event attendees using your Twilio account directly from your Eventgroove dashboard. Here’s how. Find a link to Twilio in the Integrations page in your Eventgroove dashboard, or visit Twilio’s website.In your Twilio account, click Get A...

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