Help Center

Discover key features and how to use them

Stripe Payment Processing FAQs

How do you connect Stripe as your payment processor? We'll walk you through it. You will need to create a Stripe account if you do not already have one. This may be done either within Eventgroove platforms (Events Center and Fundraising) when connecting your payment...

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Connecting with Stripe

Not sure how to set up your Stripe account? Let us walk you through it!NoYesStripe requires the person creating the new Stripe account to have significant control and management of your organization. They will need to provide personal information such as birthdate and...

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List Manager

Market your Eventgroove events to contacts with our list manager! It’s designed to make sending personalized email invitations and direct mail postcards to contacts seamless and easy. Using the list manager, you can upload a CSV file of contacts and group them so that...

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Guest Info

Collect additional information from ticket buyers at checkout using the Guest Info feature. Additionally, you can gather guest info at the door during check-in.On the ticketing tab, create a new ticket type.At the bottom of the pop-up window, select Advanced...

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Event Reminders via Email

Send an email to all your ticket buyers before your event to remind them of the date, and also bring their tickets to the top of their inbox. A few things to keep in mind:  Reminders may be sent only until the event end date-time Reminders may be sent only for...

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Mobile Tickets

Below is a description of how a ticket buyer can receive mobile tickets to events directly to their phone. To set up mobile ticketing for your event, see our post about connecting your Twillio account. If you enable mobile ticketing for your event, buyers will still...

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How to link your Twilio account

Send text messages to your event attendees using your Twilio account directly from your Eventgroove dashboard. Here’s how. Find a link to Twilio in the Integrations page in your Eventgroove dashboard, or visit Twilio’s website.In your Twilio account, click Get A...

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Manage Promoters

Allow promoters to access only events with which they are involved. They’ll be able to view the event, make changes, and publish. Promoters can also view analytics, guest list, and order reports for their events.For AdminsLog into your account and select Manage...

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User Groups

As a site admin, you can add users, and organize them into groups. If you don’t have admin access to your site, contact our team. In the left nav, click Site Info, then select the Groups tab, then Manage Groups.Add a name and description for your group, and decide...

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Event analytics

Utilize Google Analytics to inform your online marketing decisions, and attribute sales to affiliate sources.Google Analytics is automatically built into your event–no setup required. To view analytics, navigate to your event dashboard, select the event, and choose...

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Sell tickets at the door

Accept ticket sales right up until your event starts by processing sales at the door.In the event wizard on the payments tab, you will see an option to accept credit cards, cash, or both for at-the-door sales. At your event, if a guest asks to purchase a ticket at the...

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