Help Center
Discover key features and how to use them
Banquet Seating
Banquet Seating offers a new option to event hosts. Events that use this feature require no reserved seating setup, and all tickets are sold as "open" seating. As ticket orders are received, the event host may assign guests to their tables. Note: this is an advanced...
Transfer Tickets
Unable to attend an event you purchased tickets to? No problem - follow the steps below to transfer a ticket to a new guest.In the event wizard, in the Tickets section, select the Ticket Transfer option. This will allow guests to transfer their tickets. One option for...
Stripe Payment Processing FAQs
How do you connect Stripe as your payment processor? We'll walk you through it. You will need to create a Stripe account if you do not already have one. This may be done either within Eventgroove platforms (Events Center and Fundraising) when connecting your payment...
Event Reports Available On Eventgroove and How To Use Them
There are several event reports within your event dashboard that inform you about existing and past events. Here’s how they work.
Connecting with Stripe
Not sure how to set up your Stripe account? Let us walk you through it!NoYesStripe requires the person creating the new Stripe account to have significant control and management of your organization. They will need to provide personal information such as birthdate and...
List Manager
Market your Eventgroove events to contacts with our list manager! It’s designed to make sending personalized email invitations and direct mail postcards to contacts seamless and easy. Using the list manager, you can upload a CSV file of contacts and group them so that...
Post-Purchase Questionnaire
Gather additional information from your ticket buyers with a survey. With Eventgroove's post-purchase survey feature, you can survey ticket buyers after they purchase tickets to your event. In the 'Buyer Info' section of the event wizard, enter a link to the survey...
Guest Info
Collect additional information from ticket buyers at checkout using the Guest Info feature. Additionally, you can gather guest info at the door during check-in.On the ticketing tab, create a new ticket type.At the bottom of the pop-up window, select Advanced...
Event Reminders via Email
Send an email to all your ticket buyers before your event to remind them of the date, and also bring their tickets to the top of their inbox. A few things to keep in mind: Reminders may be sent only until the event end date-time Reminders may be sent only for...
Mobile Tickets
Below is a description of how a ticket buyer can receive mobile tickets to events directly to their phone. To set up mobile ticketing for your event, see our post about connecting your Twillio account. If you enable mobile ticketing for your event, buyers will still...
How to link your Twilio account
Send text messages to your event attendees using your Twilio account directly from your Eventgroove dashboard. Here’s how. Find a link to Twilio in the Integrations page in your Eventgroove dashboard, or visit Twilio’s website.In your Twilio account, click Get A...
Manage Promoters
Allow promoters to access only events with which they are involved. They’ll be able to view the event, make changes, and publish. Promoters can also view analytics, guest list, and order reports for their events.For AdminsLog into your account and select Manage...