Help Center

Discover key features and how to use them

Setting Unlock Codes For Restricted Tickets

What it does A number of event hosts have asked for restricted ticket types for their events. Also called "early-bird" tickets and "tickets with unlock codes". These are tickets that will remain invisible to ticket buyers unless they present a special code when...

    Welcome to the Eventgroove Events Partner Release Notes page. Here you will find all new feature releases for your Event Center site. If you have had custom feature releases, they will be emailed to you directly. If you have any questions, please reach...

How to create a hybrid event

How to create a hybrid event

Enter event details in the first tab as you normally would. Then, at the top of the venue tab, select ‘Hybrid Event’.  Select or create your in-person venue (Primary Venue), which will be a physical address.On the same tab, select ‘Edit Secondary Venue’ and enter the...

How to capture guest info during check-in

So, you've discovered our guest info feature that allows you to request additional information from guests before they arrive at your event - awesome! But, you notice some guests are still showing up who haven't filled out the information you requested...despite the...

Events Frequently Asked Questions

Eventgroove is an online service that lets event organizers enter event details. It then automatically creates a web page that lists the event and enables online ticket sales and promotion.Eventgroove is an online service that lets event organizers enter event...

Scannable printed tickets for your event

Scannable printed tickets for your event

Your guests will love keeping printed tickets as a keepsake from your event. Fulfill will-call orders on event day, and distribute to local vendors to sell in advance. Barcodes on the tickets automatically sync with your event so tickets can be scanned and validated...

Create your centralized event hub

Create your centralized event hub

We get it–controlling your brand is important. Below are 3 important ways you can personalize your account, and make it easier for your audience to find all your events. Automatically apply specific branding images to all your events (no need to keep uploading the...

All about event  integrations

All about event integrations

Eventgroove is already chock-full of useful features to help you manage your events. But, we know you use other services too! We want you to be able to link and manage all these tools in one place - our Integrations page!  Find all available services on our...

How to grant account access to your team

How to grant account access to your team

Having team members to help out with your event is great (we hope you have lots)! But, we understand you need to be able to control who has access to what. Luckily, the permissions list in your account is extensive so you can control exactly what you want each person...

Event management tips

Event management tips

So, you published your event. Congrats! Now what? Here's how your event dashboard can help maximize ticket sales. Make changes to your event details, venue, and tickets. Spruce up your event page with a custom event image, background, and banner. See how ticket sales...

Event day essentials

Event day essentials

Your mobile dashboard is your best friend on event day. Quickly and easily access everything you need to know about your event. Manage your guest list, check in guests, and even sell additional tickets. View or print the guest list for your event at any time. On...

How to create an event

How to create an event

On event day, there's a lot to do. The last thing you want to deal with is training each shift of volunteers how to check in guests. We've created multiple entry points and options for checking-in guests to make it quick and simple for anyone on your event day...

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