Event Payment Information Articles

Sell tickets at the door

Accept ticket sales right up until your event starts by processing sales at the door.In the event wizard on the payments tab, you will see an option to accept credit cards, cash, or both for at-the-door sales. At your event, if a guest asks to purchase a ticket at the...

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PayPal account types

There are three different PayPal account types. Each of them can be used to process payments on Eventgroove Events. Below summarizes each account type to help you decide what is best for your organization.   Personal PayPal Account You may process payments on...

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Event ticket discount codes

Increase sales by giving your ticket buyers a discount. Create your own discount code, set a percentage or dollar amount off per ticket, and distribute to potential attendees. Attendees may enter one discount per order. Discounts have start and end dates as well as an...

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How to view ticket orders and sales on Eventgroove

Viewing all your ticket sales has never been easier. Simply navigate to the "Ticket Orders" section on your event dashboard. This section allows you to view all the attendees who have bought tickets to your event. From this section, you have the option to print or...

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Which type of credit card processing account do I use?

One of the most important decisions you will have to make is what type of credit card processing you want to use. There are two choices you have to process your credit cards: Eventgroove Payment Account and PayPal Processing. This resource will help you decide which...

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How to edit or add payment accounts

To add, remove, or edit payment accounts, click the ''My account'' link at the top of any page. Scroll down to ''Payment accounts'' section. If you wish to remove a payment account, click on the ''Remove'' link under the ''Action'' column. If you wish to edit a...

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How does invoicing work on Eventgroove?

Invoicing will occur only if you are using PayPal to process your ticket orders. When an event attendee purchases a ticket, the payment will be deposited directly into your PayPal account. You will collect the ticket price + Eventgroove fee. Eventgroove then sends you...

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How to issue refunds

Issuing a refund on Eventgroove is easy and free. All Eventgroove fees will be waived in the event of a full refund, and only partial fees will be charged in the event of a partial refund. To begin issuing a refund, select "Refunds" located on the left navigation menu...

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Service and processing fees

Eventgroove Service Fee: 2% + $.50 Per Ticket Eventgroove charges a small service fee per ticket sold. You only pay for tickets you sell. There are no setup or hidden fees. We do not charge a service fee for donations. You may choose to: Include the fee in the price...

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