There is a ton of stuff to do on event day. The last thing you want to deal with is training each shift of volunteers on how to check-in guests. We've created multiple entry points and options for checking-in guests to make it quick and simple for everyone on the...
Events Help Center Articles
Banquet Seating
Mar 7, 2023
Banquet Seating offers a new option to event hosts. Events that use this feature require no reserved seating setup, and all tickets are sold as "open" seating. As ticket orders are received, the event host may assign guests to their tables. This is different than...
Transfer Tickets
Mar 3, 2023
Unable to attend an event you purchased tickets to? No problem - follow the steps below to transfer a ticket to a new guest.In the event wizard, in the Tickets section, select the Ticket Transfer option. This will allow guests to transfer their tickets. One option for...
Stripe Payment Processing FAQs
Nov 23, 2022
How do you connect Stripe as your payment processor? We'll walk you through it. You will need to create a Stripe account if you do not already have one. This may be done either within Eventgroove platforms (Events Center and Fundraising) when connecting your payment...
Event Reports Available On Eventgroove and How To Use Them
Oct 20, 2022
There are multiple event reports within your event dashboard that help inform you about existing and past events. We’ll walk through the different report types and how they can assist you. Scheduled Reports If you want to receive regular system updates about your...
Connecting with Stripe
Oct 3, 2022
Not sure how to set up your Stripe account? Let us walk you through it!NoYesStripe requires the person creating the new Stripe account to have significant control and management of your organization. They will need to provide personal information such as birthdate and...
List Manager
Jun 1, 2022
Market your Eventgroove events to contacts with our list manager! It’s designed to make sending personalized email invitations and direct mail postcards to contacts seamless and easy. Using the list manager, you can upload a CSV file of contacts and group them so that...
Post-Purchase Questionnaire
Feb 28, 2022
Gather additional information from your ticket buyers with a survey. With Eventgroove's post-purchase survey feature, you can survey ticket buyers after they purchase tickets to your event. In the 'Buyer Info' section of the event wizard, enter a link to the survey...
Guest Info
Sep 8, 2021
Collect additional information from ticket buyers at checkout using the Guest Info feature. Additionally, you can gather guest info at the door during check-in.On the ticketing tab, create a new ticket type.At the bottom of the pop-up window, select Advanced...