Events Help Center Articles

Banquet Seating offers a new option to event hosts. Events that use this feature require no reserved seating setup, and all tickets are sold as "open" seating. As ticket orders are received, the event host may assign guests to their tables. This is different than...

Unable to attend an event you purchased tickets to? No problem - follow the steps below to transfer a ticket to a new guest.In the event wizard, in the Tickets section, select the Ticket Transfer option. This will allow guests to transfer their tickets. One option for...

How do you connect Stripe as your payment processor? We'll walk you through it. You will need to create a Stripe account if you do not already have one. This may be done either within Eventgroove platforms (Events Center and Fundraising) when connecting your payment...

There are multiple event reports within your event dashboard that help inform you about existing and past events. We’ll walk through the different report types and how they can assist you.  Scheduled Reports If you want to receive regular system updates about your...

Market your Eventgroove events to contacts with our list manager! It’s designed to make sending personalized email invitations and direct mail postcards to contacts seamless and easy. Using the list manager, you can upload a CSV file of contacts and group them so that...

Collect additional information from ticket buyers at checkout using the Guest Info feature. Additionally, you can gather guest info at the door during check-in.On the ticketing tab, create a new ticket type.At the bottom of the pop-up window, select Advanced...